Question 1

How many ACP-420 practice questions are there?

Accepted Answer

135 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ACP-420 sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ACP-420 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ACP-420 cover?

Accepted Answer

Distinguish Among Users, Project Roles, and Permissions (16%), Configure Agent-Facing Features (19%), Utilize Specialized Capabilities for Adding Context to Tickets (9%), Configure Customer-Facing Features (21%), Configure the Customer Portal and Notifications (12%), Manage the Knowledge Base (5%), Configure Reporting (7%), Manage Automation Rules (11%).

Question 5

What is the ACP-420 certification exam?

Accepted Answer

The ACP-420 (Managing Jira Service Projects for Cloud) is an Atlassian Certified Professional (ACP) level certification exam that validates your expertise in configuring and managing company-managed Jira Service Management (JSM) service projects in the cloud. It covers 8 domains including user management, queue configuration, SLAs, customer-facing features, the customer portal, knowledge base, reporting, and automation rules.

Question 6

How many questions are on the ACP-420 exam and how long do I have?

Accepted Answer

The ACP-420 exam contains up to 70 multiple-choice questions and you are given 180 minutes (3 hours) to complete it. The passing score is 60%. There are no negative points for incorrect answers, so you should attempt every question. You can flag questions to return to later during the exam.

Question 7

What are the prerequisites for the ACP-420 exam?

Accepted Answer

There are no mandatory prerequisites for the ACP-420 exam. However, Atlassian recommends at least 1 year of experience administering Jira service projects. Related credentials that can help prepare include the ITSM with Jira Service Management Foundations, Jira Service Management Agent Essentials, and Confluence Essentials certifications. Atlassian also offers free Skillbuilder courses such as JQL in Jira Service Management, SLAs in Jira Service Management, and Jira Automation for Admins.

Question 8

How much does the ACP-420 exam cost and where can I take it?

Accepted Answer

The ACP-420 exam costs $249 USD. It is delivered as an online proctored exam. You must complete the exam within 90 days of purchasing it. Registration is done through the CM Connect credential portal (cp.certmetrics.com/atlassian). Atlassian is migrating exam delivery from PSI to Certiverse, so check CM Connect for current platform instructions.

Question 9

How long is the ACP-420 certification valid and how do I renew it?

Accepted Answer

The ACP-420 certification is valid for 24 months from the date you pass the exam. You have two renewal options: earn 100 continuing education (CE) units through Atlassian Learning courses, global events, and local community events (ACE), or retake the exam within 6 months before your expiration date. There is also a 90-day grace period after expiration to complete renewal. CE units from courses (10 units each, unlimited), global events (30 units, 1 per cycle), ACE events (10 units, up to 4),…

Question 10

What Atlassian designations can I earn with the ACP-420 certification?

Accepted Answer

The ACP-420 (Managing Jira Service Projects for Cloud) certification counts toward two Atlassian Certified Designations. First, the Atlassian Certified Administration Expert designation, which requires earning and maintaining any four of: Jira Administration for Cloud, Managing Jira Service Projects for Cloud (ACP-420), Managing Jira Projects for Cloud, Atlassian Cloud Organization Admin, and Confluence Administration for Cloud. Second, the Atlassian Certified ITSM Specialist designation,…

Question 11

What topics should I study most for the ACP-420 exam?

Accepted Answer

The highest-weighted domain is Configure Customer-Facing Features at 21%, covering request types, forms, email requests, and workflows. The second-highest is Configure Agent-Facing Features at 19%, covering queues, SLAs, feature management, and on-call functionality. Together these two domains account for 40% of the exam. Other significant areas include Users, Roles, and Permissions (16%), Customer Portal and Notifications (12%), and Automation Rules (11%). The Knowledge Base domain has the…

Question 12

Does the ACP-420 exam cover Atlassian Intelligence and AI features?

Accepted Answer

Yes, the ACP-420 V2 exam (updated April 2025) includes Atlassian Intelligence topics in several domains. It covers configuring the Virtual Agent with AI-powered responses using knowledge base articles, utilizing Atlassian Intelligence to assist with creating JQL queries for reporting, and using Atlassian Intelligence to generate automation rules. These reflect Atlassian's integration of AI capabilities into Jira Service Management Cloud.

Question 13

What is the difference between ACP-400 and ACP-420?

Accepted Answer

ACP-400 was the previous version of the Managing Jira Service Projects certification and has been retired. ACP-420 is the current active replacement, updated to version V2 in April 2025. The ACP-420 exam covers the latest Jira Service Management Cloud features including Virtual Agent configuration, Atlassian Intelligence integration, Products and Entitlements, on-call functionality, and modern form capabilities. If you held the ACP-400 certification, you would need to take the ACP-420 exam to…

Question 14

How does the ACP-420 exam differ from the ITSM with Jira Service Management Foundations certification?

Accepted Answer

The ITSM with JSM Foundations is an Atlassian Certified Associate (ACA) level credential aimed at professionals who use JSM in their daily work. It focuses on foundational ITSM concepts and basic JSM usage. The ACP-420 is an Atlassian Certified Professional (ACP) level certification aimed at service project administrators with deep configuration expertise. ACP-420 tests advanced topics like SLA configuration, automation rules with JSM-specific triggers/conditions/actions, on-call management,…

ACP-420Managing Jira Service Projects for Cloud practice test

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Practice ACP-420 in the simulator.

ACP-420, by the numbers.

Everything about ACP-420.

Exam information

What ACP-420 covers

How do I earn this certification?

How to study for this exam?

What's changed on this exam?

Who should take this exam?

Three ways to practise

Study mode

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Flashcards

ACP-420 questions, answered

ACP-420Managing Jira Service Projects for Cloud practice test

Full access

Practice ACP-420 in the simulator.

ACP-420, by the numbers.

Everything about ACP-420.

Exam information

01Exam format180 min · Up to 705

02Registration$2493

03Validity24 months2

04In our question bankv1 (135)

What ACP-420 covers

01Distinguish Among Users, Project Roles, and Permissions16%3 topics

1.1Define Users, Project Roles, and PermissionsDefine external users and roles (customer, stakeholder, reporter, organization, request participant)6 obj.

1.2Manage Customers and OrganizationsDescribe permissions regarding customer sign-up7 obj.

1.3Manage Team MembersAdd and remove agents and collaborators to a project using the Service Desk Team project role8 obj.

Hands-on skills & common mistakesConfigure project roles and permissions in JSM Cloud · Confusing collaborator and agent roles and their permission differences

02Configure Agent-Facing Features19%4 topics

03Utilize Specialized Capabilities for Adding Context to Tickets9%3 topics

04Configure Customer-Facing Features21%4 topics

05Configure the Customer Portal and Notifications12%3 topics

06Manage the Knowledge Base5%2 topics

07Configure Reporting7%2 topics

08Manage Automation Rules11%3 topics