Question 1

How many CHS practice questions are there?

Accepted Answer

135 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free CHS sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every CHS question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does CHS cover?

Accepted Answer

You as a Supervisor (The Supervisor Role) (12%), Effective Communication (12%), Conducting Orientation and Training (11%), Staffing and Scheduling (11%), Improving Employee Performance (11%), Handling Problems and Conflict (11%), Motivation and Team Building (11%), Leadership (11%), Time Management (10%).

Question 5

What is the AHLEI CHS certification?

Accepted Answer

The Certified Hospitality Supervisor (CHS) is a professional certification offered by the American Hotel & Lodging Educational Institute (AHLEI), recognized worldwide as the industry's highest acknowledgment of professionalism for supervisors in the hospitality industry. It validates supervisory competencies across nine key knowledge areas including leadership, communication, team building, and employee management.

Question 6

How many questions are on the CHS exam and what is the passing score?

Accepted Answer

The CHS exam consists of 100 multiple-choice questions that must be completed within a 2-hour time limit. The passing score is 70%, meaning you need to answer at least 70 questions correctly to earn your certification.

Question 7

What are the eligibility requirements for the CHS certification?

Accepted Answer

To qualify for the CHS exam, you must currently supervise two or more individuals, have job duties that are at least 20% supervisory in nature (including tasks such as scheduling, training, interviewing, discipline, inspecting, and conducting performance reviews), make decisions and judgment calls in daily duties, and have input on hiring and firing decisions. You also need three months of supervisory experience, though this time requirement can be waived through certain qualifications.

Question 8

How much does the CHS exam cost?

Accepted Answer

The CHS exam package, which includes the application, Supervisory Skill Builders online course, and exam via ExamFlex, costs $272 USD through the AHLEI shop. Pricing may vary by region, and some hotel brands such as Wyndham Hotels & Resorts offer discounted rates for their employees. The Supervisory Skill Builders training alone costs $171.50 USD if purchased separately.

Question 9

What topics does the CHS exam cover?

Accepted Answer

The CHS exam tests competencies derived from nine key knowledge areas that correspond to the Supervisory Skill Builders modules: (1) You as a Supervisor, (2) Effective Communication, (3) Conducting Orientation and Training, (4) Staffing and Scheduling, (5) Improving Employee Performance, (6) Handling Problems and Conflict, (7) Motivation and Team Building, (8) Leadership, and (9) Time Management.

Question 10

Does the CHS certification expire or require recertification?

Accepted Answer

According to official documentation from Wyndham Hotels & Resorts, the CHS certification does not require recertification and does not expire. However, AHLEI does provide a recertification guide for those who wish to voluntarily update their certification. Some employer-specific policies may differ, so check with your organization.

Question 11

How do I prepare for the CHS exam?

Accepted Answer

The primary preparation method is completing AHLEI's Supervisory Skill Builders (SSB) series, a self-paced online learning program consisting of nine engaging modules that cover all exam topics. The SSB Fourth Edition is available as an online learning suite or as a workbook package. Completing the SSB series also eliminates the 90-day time-in-position requirement for exam eligibility.

Question 12

Is the CHS exam proctored or can I take it online?

Accepted Answer

Yes, the CHS exam requires a proctor. You must connect with an AHLEI registered proctor to complete your exam. Eligible proctors include current CHA or CHS holders, hospitality educators, supervisors, department heads, or clergy. AHLEI provides guidance on how to find a registered proctor through their website.

Question 13

What career benefits does the CHS certification provide?

Accepted Answer

The CHS certification is recognized worldwide as the hospitality industry's highest acknowledgment of professionalism for supervisors. Certified hospitality supervisors are in high demand, and earning the CHS can lead to promotions, more competitive salaries, and career advancement. It also provides a CHS pin to wear on your uniform, demonstrating your professional commitment to guests and colleagues.

Question 14

Can I retake the CHS exam if I fail?

Accepted Answer

Yes, you are allowed up to 2 retake purchases within 1 year from the date of your application approval. You will need to purchase the retake separately through the AHLEI shop. It is recommended to review the Supervisory Skill Builders materials thoroughly before attempting a retake.

CHSCertified Hospitality Supervisor practice test

Full access

Practice CHS in the simulator.

CHS, by the numbers.

Everything about CHS.

Exam information

What CHS covers

How do I earn this certification?

How to study for this exam?

What's changed on this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

CHS questions, answered

CHSCertified Hospitality Supervisor practice test

Full access

Practice CHS in the simulator.

CHS, by the numbers.

Everything about CHS.

Exam information

01Exam format120 min · 1005

02Registration$2725

03Validity2

04In our question bankv1 (135)

What CHS covers

01You as a Supervisor (The Supervisor Role)12%2 topics

1.1Understanding the Supervisor RoleDefine the role and responsibilities of a hospitality supervisor7 obj.

1.2Transitioning to a Supervisory RoleNavigate the transition from employee to supervisor4 obj.

02Effective Communication12%2 topics

03Conducting Orientation and Training11%2 topics

04Staffing and Scheduling11%2 topics

05Improving Employee Performance11%2 topics

06Handling Problems and Conflict11%2 topics

07Motivation and Team Building11%2 topics

08Leadership11%2 topics

09Time Management10%2 topics