How many CIS-CSM practice questions are there?

206 questions across 1 version, each with the correct answer and an explanation.

Are there free CIS-CSM sample questions?

Yes. 20 sample questions are free; 10 are open to everyone and the rest unlock with a free account.

What does full access include?

Every CIS-CSM question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

What topics does CIS-CSM cover?

CSM Configuration (40%), CSM Foundational Data Model (30%), CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics (25%), Engagement Methodology and Project Planning (10%).

How much does the CIS-CSM exam cost?

The CIS-CSM exam fee is $450 (USD; local pricing varies by region and provider).

How long is the CIS-CSM certification valid?

Mainline certifications remain valid indefinitely, but ServiceNow releases delta exams to keep certifications current with platform updates. Recertification: Pass delta exam for new ServiceNow releases (typically twice per year); Maintain certification by passing delta exams within the upgrade period; No time limit for mainline certification validity, but delta exams recommended to stay current.

CIS-CSMCustomer Service Management practice test

206 ServiceNow CIS-CSM practice questions with explanations, in study, timed and flashcard modes. 20 samples are free.

Full access

All 206 questions with explanations · Study, timed and flashcard modes · Progress saved, resume any time

Try the free samples first

Questions: 206
Free samples: 20
Versions: 1
Updated: Jan 2026

Practice CIS-CSM in the simulator.

Study, timed and flashcard modes. Answers and explanations as you go, and your progress saves.

Open the simulator Try the free samples

CIS-CSM, by the numbers.

Official specifications published by ServiceNow.

Duration: 130 min
Questions: 60
Passing score: 70%
Exam fee: $450
In the bank: v1 (206)

Open the full exam guide

Everything about CIS-CSM.

CIS-CSM · ServiceNow · Mainline (Yokohama/Zurich Release 2025)

Exam information

Official specifications published by ServiceNow, plus what is in our question bank.

Duration: 130 min
Questions: 60
Passing score: 70%
Level: Implementation Specialist
Question types: Multiple Choice, Multiple Select

Three ways to practise

Study mode

Work through the bank at your own pace with the answer and explanation one tap away. Flag questions, add notes, bookmark the hard ones.

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Timed mode

A shuffled deck with a countdown that mirrors the real exam. Your score is saved to your attempt history.

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Flashcards

Question on the front, answer on the back. Good for the last week before the exam.

Open in the simulator

CIS-CSMCustomer Service Management practice test

Full access

Practice CIS-CSM in the simulator.

CIS-CSM, by the numbers.