CIS-ITSMIT Service Management practice test
159 ServiceNow CIS-ITSM practice questions with explanations, in study, timed and flashcard modes. 20 samples are free.
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All 159 questions with explanations · Study, timed and flashcard modes · Progress saved, resume any time
- Questions
- 159
- Free samples
- 20
- Versions
- 1
- Updated
- Jan 2026
Practice CIS-ITSM in the simulator.
Study, timed and flashcard modes. Answers and explanations as you go, and your progress saves.
CIS-ITSM, by the numbers.
Official specifications published by ServiceNow.
- Duration
- 90 min
- Questions
- 60
- Passing score
- Pass/Fail (minimum standard established by ServiceNow)
- Exam fee
- $450
- In the bank
- v1 (159)
Everything about CIS-ITSM.
CIS-ITSM · ServiceNow · Washington DC / Yokohama (2025)
Exam information
Official specifications published by ServiceNow, plus what is in our question bank.
- Duration
- 90 min
- Questions
- 60
- Passing score
- Pass/Fail (minimum standard established by ServiceNow)
- Level
- Implementation Specialist
- Question types
- Multiple choice - single answer, Multiple choice - multiple answers, Scenario-based questions, Configuration questions
What CIS-ITSM covers
6 weighted domains. Open a domain for its topics, and a topic for its objectives. Practice questions are tagged to these.
How do I earn this certification?
Passing CIS-ITSM earns the ServiceNow Certified Implementation Specialist - IT Service Management in the IT Service Management track.
How to study for this exam?
Use the CIS-ITSM practice test alongside the official material below.
- CIS-ITSM Certification Pagecertification_page · Free to view
Official certification page with exam blueprint, requirements, and registration information
- IT Service Management Fundamentalson-demand_course · Free (as of February 2025)
Foundational course covering ITSM concepts, processes, and ServiceNow ITSM modules
- ServiceNow Product Documentation - ITSMdocumentation · Free
Official product documentation for all ITSM modules
- Personal Developer Instance (PDI)hands_on_lab · Free
Personal ServiceNow instance for hands-on practice
What's changed on this exam?
Status and coverage changes that affect what you should study.
- Current status
- ACTIVE
- Last content update
- Jan 1, 2025
- Announced
- Jun 15, 2024
Who should take this exam?
CIS-ITSM is typically taken by ServiceNow Implementation Consultants, ITSM Process Owners and ServiceNow Platform Administrators, among 2 other roles. Experience level: intermediate.
Three ways to practise
Study mode
Work through the bank at your own pace with the answer and explanation one tap away. Flag questions, add notes, bookmark the hard ones.
Open in the simulator
Timed mode
A shuffled deck with a countdown that mirrors the real exam. Your score is saved to your attempt history.
Open in the simulator
Flashcards
Question on the front, answer on the back. Good for the last week before the exam.
Open in the simulator
