Question 1

How many ITIL4-BRM practice questions are there?

Accepted Answer

127 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ITIL4-BRM sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ITIL4-BRM question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ITIL4-BRM cover?

Accepted Answer

Key Concepts of Business Relationship Management (BRM) (20%), BRM Value Streams and Processes (25%), BRM Models and Techniques (15%), BRM Roles, Skills, and Organisational Solutions (15%), Information, Technology, Partners, and Suppliers in BRM (10%), Developing BRM Capability in an Organisation (15%).

Question 5

What is the ITIL 4 Specialist: Business Relationship Management (BRM) certification?

Accepted Answer

The ITIL 4 Specialist: Business Relationship Management (BRM) certification is a practice-based extension module within the ITIL 4 certification scheme. It is designed for IT professionals responsible for establishing and nurturing relationships between service providers, consumer organizations, and their stakeholders. The certification validates your ability to lead strategic service relationships and deliver business value through proven ITIL 4 practices, covering topics like stakeholder…

Question 6

How many questions are on the ITIL4-BRM exam and what score do I need to pass?

Accepted Answer

The ITIL 4 Specialist: Business Relationship Management exam consists of 40 multiple-choice questions. You need to score at least 26 out of 40 marks (65%) to pass. The exam is closed-book and has a 90-minute time limit. Non-native English speakers receive an additional 15 minutes of extra time. Each question is worth one mark.

Question 7

What are the prerequisites for taking the ITIL4-BRM exam?

Accepted Answer

To sit for the ITIL 4 Specialist: BRM exam, you must hold either an ITIL 4 Foundation certificate, an ITIL v3 Foundation certificate, any higher-level ITIL v3 certificate, or the ITIL 4 Managing Professional Transition certificate. Additionally, completion of an accredited training course through a PeopleCert Accredited Training Organisation (ATO) is mandatory. Exam results will not be released without proof of training completion.

Question 8

How much does the ITIL4-BRM exam cost?

Accepted Answer

The ITIL 4 Specialist: Business Relationship Management exam voucher package costs US$891 (or EUR 789). This package includes the official eBook, exam voucher, and the Learner Kit (Official Training Material including Learner Workbook and Quick Reference Guide). Alternatively, you can take the exam through an instructor-led training package from an Accredited Training Organisation, where pricing varies by provider. A retake exam voucher is available for approximately EUR 499.

Question 9

Does the ITIL4-BRM certification count toward the ITIL 4 Practice Manager designation?

Accepted Answer

Yes, the ITIL 4 Specialist: Business Relationship Management is one of the practice-based certifications that counts toward the ITIL 4 Practice Manager designation. To achieve the Practice Manager designation, a candidate must hold the ITIL 4 Managing Professional Create, Deliver and Support (CDS) certificate plus any five practice-based certifications, which can include BRM and IT Asset Management extension modules or any practices from the Practice Manager track.

Question 10

How do I renew my ITIL4-BRM certification?

Accepted Answer

ITIL 4 Specialist: Business Relationship Management certification must be renewed every 3 years. You have three renewal options: (1) Retake and pass the same exam; (2) Attend another PeopleCert certification course within the same Product Suite and pass the exam; or (3) Collect and log 60 CPD points over 3 years (at least 20 per year, across different CPD categories) through the PeopleCert Plus Membership program.

Question 11

What is the difference between the ITIL 4 Specialist: BRM and the ITIL 4 Practitioner: Relationship Management?

Accepted Answer

The ITIL 4 Specialist: Business Relationship Management (BRM) is an extension module focused specifically on business relationship management as a strategic and practical discipline, covering service relationship models, the ITIL Maturity Model for BRM capability, and stakeholder engagement at strategic levels. It sits outside the core certification paths. The ITIL 4 Practitioner: Relationship Management, on the other hand, is part of the Practice Manager certification track and covers the…

Question 12

Is the ITIL4-BRM exam taken online or at a testing center?

Accepted Answer

The ITIL 4 Specialist: Business Relationship Management exam is taken online through PeopleCert Online Proctoring. You can take the exam from the comfort of your home or office, available 24/7. The exam is virtually invigilated by PeopleCert. You book your exam time slot after purchasing the exam voucher, and rescheduling is free up to 48 hours before your exam start time.

Question 13

What is the passing score for ITIL4-BRM?

Accepted Answer

You need 65% to pass ITIL4-BRM.

Question 14

How long is the ITIL4-BRM certification valid?

Accepted Answer

3 years. Recertification: Retake and pass the same exam; Pass another exam within the same ITIL Product Suite; Collect and log 60 CPD points over 3 years (20 per year) with PeopleCert Plus Membership.

ITIL4-BRMITIL 4 Specialist: Business Relationship Management practice test

Full access

Practice ITIL4-BRM in the simulator.

ITIL4-BRM, by the numbers.

Everything about ITIL4-BRM.

Exam information

What ITIL4-BRM covers

How do I earn this certification?

How to study for this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

ITIL4-BRM questions, answered

ITIL4-BRMITIL 4 Specialist: Business Relationship Management practice test

Full access

Practice ITIL4-BRM in the simulator.

ITIL4-BRM, by the numbers.

Everything about ITIL4-BRM.

Exam information

01Exam format90 min · 405

02Registration$8913

03Validity3 years2

04In our question bankv1 (127)

What ITIL4-BRM covers

01Key Concepts of Business Relationship Management (BRM)20%5 topics

1.1Purpose, Practice Success Factors, and Value of BRMIdentify the purpose, PSFs, and value of the BRM practice4 obj.

1.2Key Challenges of BRMUnderstand the key challenges of Business Relationship Management2 obj.

1.3Key Stakeholders of Service RelationshipsUnderstand the key stakeholders of service relationships2 obj.

1.4Service Journey ModelUnderstand the service journey model including the steps and the role of touchpoints and service interactions2 obj.

1.5Types of Service RelationshipsUnderstand the types of service relationship and the role of BRM in each type of service relationship2 obj.

Hands-on skills & common mistakesStakeholder identification · Confusing service provider and consumer stakeholders

02BRM Value Streams and Processes25%4 topics

03BRM Models and Techniques15%3 topics

04BRM Roles, Skills, and Organisational Solutions15%4 topics

05Information, Technology, Partners, and Suppliers in BRM10%2 topics

06Developing BRM Capability in an Organisation15%4 topics