Question 1

How many ITIL4-CAI practice questions are there?

Accepted Answer

181 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ITIL4-CAI sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ITIL4-CAI question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ITIL4-CAI cover?

Accepted Answer

Relationship Management (20%), Supplier Management (20%), Service Level Management (20%), Continual Improvement (20%), Information Security Management (20%), Cross-Practice Integration: Collaborate, Assure and Improve (0%).

Question 5

What is the ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) exam?

Accepted Answer

The ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) exam is a PeopleCert-administered certification that validates a professional's understanding and application of five key ITIL 4 management practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management. It is a combined practice module designed for IT professionals who want to establish effective cross-practice collaboration and service value streams.

Question 6

How many questions are on the ITIL4-CAI exam and what is the passing score?

Accepted Answer

The ITIL 4 Specialist: Collaborate, Assure and Improve exam consists of 60 multiple-choice questions. You have 90 minutes to complete it. The passing score is 65%, meaning you need to correctly answer at least 39 out of 60 questions. The exam is closed book with no negative marking, and each question is worth 1 mark.

Question 7

What are the prerequisites for taking the ITIL4-CAI exam?

Accepted Answer

To take the ITIL 4 Specialist: CAI exam, you must hold either the ITIL 4 Foundation certificate or the ITIL 4 Managing Professional Transition (MPT) certificate. Additionally, you must complete training through an Accredited Training Organisation (ATO) or an official PeopleCert eLearning course. Exam results will not be released without proof of training completion.

Question 8

How does the ITIL4-CAI certification contribute to the ITIL 4 Practice Manager designation?

Accepted Answer

The ITIL 4 Specialist: Collaborate, Assure and Improve (CAI) certification is one of three bundled practice modules (alongside MSF and PIC) that count toward the ITIL 4 Practice Manager designation. To achieve Practice Manager status, you need to complete the ITIL 4 Foundation, the CAI module (or equivalent 5 individual practice certifications), and the ITIL 4 Specialist: Create, Deliver and Support (CDS) module.

Question 9

What five ITIL practices does the CAI module cover?

Accepted Answer

The ITIL 4 Specialist: Collaborate, Assure and Improve module covers five essential ITIL management practices: (1) Relationship Management, which focuses on managing stakeholder relationships; (2) Supplier Management, which addresses third-party service management; (3) Service Level Management, which covers service quality agreements; (4) Continual Improvement, which drives organizational adaptation and value enhancement; and (5) Information Security Management, which ensures protection of…

Question 10

How long is the ITIL4-CAI certification valid and how do I renew it?

Accepted Answer

The ITIL 4 Specialist: CAI certification is valid for 3 years from the date you pass the exam. To renew, you can either retake the examination, collect 60 Continuing Professional Development (CPD) points through PeopleCert Plus membership, or take further ITIL certifications before your renewal date. PeopleCert Plus membership provides the simplest renewal path through logging everyday professional development activities.

Question 11

What is the difference between taking individual practice exams versus the CAI bundled exam?

Accepted Answer

The CAI (Collaborate, Assure and Improve) is a bundled 3-day training module that combines five individual ITIL practices into one exam with 60 questions. Alternatively, you can take each of the five practices (Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management) as individual certification exams. The bundled approach is typically more time-efficient and cost-effective, while individual exams offer more flexibility…

Question 12

Can I take the ITIL4-CAI exam online?

Accepted Answer

Yes, the ITIL 4 Specialist: CAI exam can be taken online with web-based proctoring administered by PeopleCert. Online exams are available 24/7, allowing you to schedule at your convenience. You can also take the exam in-person at an Accredited Training Organisation. The exam is available in English only.

Question 13

What types of questions appear on the ITIL4-CAI exam?

Accepted Answer

The ITIL 4 Specialist: CAI exam uses three types of multiple-choice questions: Standard Classic (straightforward single-answer questions), Negative questions (asking you to identify what should NOT be done, used sparingly), and List questions (where you select from a set of listed options). Questions are designed at Bloom's Taxonomy levels 2 and 3, meaning they test comprehension, application, and analysis rather than just memorization.

Question 14

How much does the ITIL4-CAI exam cost?

Accepted Answer

The cost varies depending on the package and provider. Through PeopleCert directly, the Exam Prep package (exam voucher, eBook, and Learning Resource Kit) costs approximately 684 GBP or 791 EUR. The eLearning package with interactive self-paced training costs approximately 1,359 GBP or 1,596 EUR. Through third-party training providers like Global Knowledge or Learning Tree, classroom-based training with exam voucher typically costs around $2,385-$2,785 USD.

ITIL4-CAIITIL 4 Specialist: Collaborate Assure and Improve practice test

Full access

Practice ITIL4-CAI in the simulator.

ITIL4-CAI, by the numbers.

Everything about ITIL4-CAI.

Exam information

What ITIL4-CAI covers

How do I earn this certification?

How to study for this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

ITIL4-CAI questions, answered

ITIL4-CAIITIL 4 Specialist: Collaborate Assure and Improve practice test

Full access

Practice ITIL4-CAI in the simulator.

ITIL4-CAI, by the numbers.

Everything about ITIL4-CAI.

Exam information

01Exam format90 min · 605

02Registration3

03Validity3 years2

04In our question bankv1 (181)

What ITIL4-CAI covers

01Relationship Management20%6 topics

1.1Key Concepts of Relationship ManagementUnderstand the key concepts of the Relationship Management practice7 obj.

1.2Value Streams and ProcessesUnderstand the processes of the Relationship Management practice3 obj.

1.3Organisations and PeopleUnderstand the key roles of the Relationship Management practice3 obj.

1.4Information and TechnologyUnderstand how information and technology support and enable the Relationship Management practice2 obj.

1.5Partners and SuppliersUnderstand the role of partners and suppliers in the Relationship Management practice2 obj.

1.6Capability DevelopmentMeasure, assess and develop the Relationship Management practice capability using the ITIL Maturity Model2 obj.

Hands-on skills & common mistakesStakeholder mapping and analysis · Confusing relationship management with customer service

02Supplier Management20%6 topics

03Service Level Management20%6 topics

04Continual Improvement20%6 topics

05Information Security Management20%6 topics

06Cross-Practice Integration: Collaborate, Assure and Improve0%3 topics