Question 1

How many ITIL4-PIC practice questions are there?

Accepted Answer

135 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ITIL4-PIC sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ITIL4-PIC question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ITIL4-PIC cover?

Accepted Answer

Change Enablement (CE) (20%), Deployment Management (DM) (20%), Release Management (RM) (20%), Service Configuration Management (SCM) (20%), IT Asset Management (ITAM) (20%), Cross-Practice Integration (Plan, Implement and Control) (0%).

Question 5

What is the ITIL 4 Specialist: Plan, Implement and Control (PIC) exam?

Accepted Answer

The ITIL 4 Specialist: Plan, Implement and Control (PIC) exam is a combined module certification from PeopleCert/Axelos that covers five key ITIL 4 management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It is part of the ITIL 4 Practice Manager certification stream.

Question 6

How many questions are on the ITIL4-PIC exam and what is the passing score?

Accepted Answer

The ITIL 4 Specialist: PIC combined exam consists of 60 multiple-choice questions to be completed in 90 minutes. The passing score is 65%, meaning you need at least 39 out of 60 correct answers. There is no negative marking. Non-native English speakers receive 25% extra time.

Question 7

Can I take the five practice exams individually instead of the combined PIC exam?

Accepted Answer

Yes. Instead of the single 90-minute combined exam, you can take five individual practitioner exams (Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management). Each individual exam has 20 questions, lasts 30 minutes, and requires 13/20 (65%) to pass.

Question 8

What are the prerequisites for the ITIL4-PIC exam?

Accepted Answer

To take the ITIL 4 Specialist: PIC exam, you must hold an ITIL 4 Foundation, ITIL v3 Foundation, or ITIL 4 Managing Professional Transition certificate. You must also complete training through a PeopleCert Accredited Training Organisation or the official eLearning course. Exam results will not be released without proof of training completion.

Question 9

How does ITIL4-PIC contribute to the ITIL 4 Practice Manager designation?

Accepted Answer

The PIC certification covers 5 of the required practices for the ITIL 4 Practice Manager designation. To achieve Practice Manager, you need ITIL 4 Foundation plus 5 practice certifications (which PIC fulfills) plus the ITIL 4 Specialist: Create, Deliver and Support (CDS) module.

Question 10

How much does the ITIL4-PIC exam cost?

Accepted Answer

The ITIL 4 Specialist: PIC exam prep package (including exam voucher, eBook, and Learning Resource Kit) costs approximately GBP 684 from PeopleCert. Training bundled packages range from USD $2,385 to $2,785 depending on the provider. Individual practice eLearning courses with exam are approximately EUR 349 each.

Question 11

What topics are covered on the ITIL4-PIC exam?

Accepted Answer

The exam covers five ITIL 4 management practices: Change Enablement (managing changes to minimize risk), Deployment Management (moving components to live environments), Release Management (making services available for use), Service Configuration Management (maintaining accurate CI and relationship data), and IT Asset Management (managing asset lifecycles). For each practice, you must understand key concepts, processes, roles, information/technology support, partner/supplier roles, the ITIL…

Question 12

Is the ITIL4-PIC exam open book or closed book?

Accepted Answer

The ITIL 4 Specialist: Plan, Implement and Control exam is a closed-book exam. You cannot use any reference materials, notes, or resources during the exam. The exam is available in English only and is administered through PeopleCert online proctoring.

Question 13

How long is the ITIL4-PIC certification valid?

Accepted Answer

The ITIL 4 Specialist: PIC certification is valid for 3 years. To renew, you can collect 60 CPD points through the PeopleCert Plus membership program, retake the exam, or complete a higher-level ITIL certification before your renewal date.

Question 14

What is the difference between ITIL4-PIC, MSF, and CAI?

Accepted Answer

PIC (Plan, Implement and Control), MSF (Monitor, Support and Fulfil), and CAI (Collaborate, Assure and Improve) are three pre-bundled ITIL 4 Specialist modules within the Practice Manager stream. PIC covers Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. Each bundle covers a different set of five ITIL practices and any one bundle satisfies the practice requirement for the Practice Manager designation.

ITIL4-PICITIL 4 Specialist: Plan Implement and Control practice test

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Practice ITIL4-PIC in the simulator.

ITIL4-PIC, by the numbers.

Everything about ITIL4-PIC.

Exam information

What ITIL4-PIC covers

How do I earn this certification?

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Who should take this exam?

Three ways to practise

Study mode

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ITIL4-PIC questions, answered

ITIL4-PICITIL 4 Specialist: Plan Implement and Control practice test

Full access

Practice ITIL4-PIC in the simulator.

ITIL4-PIC, by the numbers.

Everything about ITIL4-PIC.

Exam information

01Exam format90 min · 605

02Registration2

03Validity3 years2

04In our question bankv1 (135)

What ITIL4-PIC covers

01Change Enablement (CE)20%5 topics

1.1Key Concepts of Change EnablementExplain and describe key concepts of Change Enablement5 obj.

1.2Processes of Change EnablementDescribe the key inputs, outputs, and activities of the processes of Change Enablement3 obj.

1.3Roles, Competences, and Organizational StructureDescribe the roles and competences of Change Enablement3 obj.

1.4Information, Technology, Partners, and SuppliersExplain how information and technology support and enable Change Enablement3 obj.

1.5ITIL Capability Model and Practice SuccessUnderstand how the ITIL capability model can be used to develop Change Enablement3 obj.

Hands-on skills & common mistakesAssessing change risk and impact · Confusing change enablement with organizational change management

02Deployment Management (DM)20%5 topics

03Release Management (RM)20%4 topics

04Service Configuration Management (SCM)20%4 topics

05IT Asset Management (ITAM)20%4 topics

06Cross-Practice Integration (Plan, Implement and Control)0%2 topics