Question 1

How many SUP-2025 practice questions are there?

Accepted Answer

195 questions across 2 versions, each with the correct answer and an explanation.

Question 2

Are there free SUP-2025 sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every SUP-2025 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does SUP-2025 cover?

Accepted Answer

Mobile Device Management (13%), Apple Account and iCloud (13%), Device Setup, Backup, and Restore (16%), Users and Authentication (10%), Network (16%), Privacy and Security (13%), Software, Apps, and Content Management (13%), System Diagnostics (6%).

Question 5

What is the Apple Certified Support Professional (ACSP) certification?

Accepted Answer

The Apple Certified Support Professional (ACSP) certification is a vendor-specific credential from Apple that validates your knowledge and ability to support and troubleshoot Apple devices including Mac, iPhone, and iPad in organizational environments. Earning the ACSP requires passing the Apple Device Support exam (SUP-2025), which covers iOS 18, iPadOS 18, and macOS Sequoia. Upon passing, you receive a digital badge through Credly that is valid for two years.

Question 6

How much does the Apple Device Support exam (SUP-2025) cost?

Accepted Answer

The Apple Device Support exam costs $149 USD plus applicable taxes. The exam is delivered online through Pearson OnVUE proctoring, with limited in-person options at select Pearson VUE test centers. You can register through the Apple Certification Records System (ACRS) at training.apple.com.

Question 7

What is the passing score for the Apple ACSP exam?

Accepted Answer

The passing score for the Apple Device Support exam (SUP-2025) is 75%. Scores are not rounded, so you must achieve exactly 75% or higher. The exam contains approximately 80 scored technical questions and allows 120 minutes to complete. If you do not pass, you can retake the exam after a 7-day waiting period, with a maximum of 4 attempts per exam version.

Question 8

How long should I study for the Apple Certified Support Professional exam?

Accepted Answer

Apple recommends 30 to 60 hours of preparation time depending on your existing technical background and experience with Apple devices. This includes completing the free 15-hour Apple Device Support self-paced training course, studying the linked resources in the Exam Prep Guide, and gaining hands-on experience supporting Apple devices in an organizational setting. Apple suggests a 2-month preparation timeline.

Question 9

What topics does the Apple Device Support exam cover?

Accepted Answer

The Apple Device Support exam (SUP-2025) covers 8 main domains: Mobile Device Management (MDM), Apple Account and iCloud, Device Setup Backup and Restore, Users and Authentication, Network (Wi-Fi configuration and troubleshooting), Privacy and Security, Software Apps and Content Management, and System Diagnostics. The exam is based on iOS 18, iPadOS 18, and macOS Sequoia.

Question 10

Is the ACSP certification worth it for IT professionals?

Accepted Answer

The ACSP certification is valuable for IT professionals who support Apple devices in enterprise environments. It provides a competitive edge in the job market, associates you with the Apple brand, earns you a Credly digital badge, and validates Level 1 and Level 2 help desk support skills. Organizations increasingly deploy Apple devices, making ACSP-certified professionals in demand for roles such as help desk technician, IT support specialist, and Mac system administrator.

Question 11

What is the difference between ACSP and ACITP Apple certifications?

Accepted Answer

The ACSP (Apple Certified Support Professional) focuses on end-user support and troubleshooting of Apple devices, while the ACITP (Apple Certified IT Professional) focuses on deployment and management of Apple devices at scale. As of 2024, ACSP is no longer a prerequisite for ACITP - candidates can pursue either certification independently. Both exams use Pearson OnVUE online proctoring and award Credly digital badges valid for two years.

Question 12

Does Apple offer a free training course for the ACSP exam?

Accepted Answer

Yes, Apple provides a free self-paced training course called Apple Device Support, available at it-training.apple.com. The course is approximately 15 hours long and covers all exam topics with tutorials, exercises, and knowledge check questions. However, Apple notes that the exam covers learning objectives beyond just the course content, so additional study using the Exam Prep Guide resources is essential.

Question 13

How long is the Apple Certified Support Professional certification valid?

Accepted Answer

The ACSP digital badge is valid for 2 years from the date you pass the exam. To maintain your certification, you need to pass the current version of the Apple Device Support exam before your badge expires. Apple typically releases updated exam versions annually (e.g., SUP-2024, SUP-2025, SUP-2026) aligned with new OS releases.

Question 14

Can I take the Apple Device Support exam online from home?

Accepted Answer

Yes, the Apple Device Support exam is primarily delivered through Pearson OnVUE online proctoring, allowing you to take the exam from home or any quiet, private space. You need a computer with a webcam, microphone, and reliable internet connection. In-person testing is also available at select Pearson VUE test center locations. You must have a valid government-issued photo ID regardless of testing method.

SUP-2025Apple Device Support practice test

Full access

Practice SUP-2025 in the simulator.

SUP-2025, by the numbers.

Everything about SUP-2025.

Exam information

What SUP-2025 covers

How do I earn this certification?

How to study for this exam?

What's changed on this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

SUP-2025 questions, answered

SUP-2025Apple Device Support practice test

Full access

Practice SUP-2025 in the simulator.

SUP-2025, by the numbers.

Everything about SUP-2025.

Exam information

01Exam format120 min · ~80 scored technical questions5

02Registration$149 · Pearson VUE, online proctoring5

03Validity2 years2

04In our question bankv1 (135), SUP-2023 (60)

What SUP-2025 covers

01Mobile Device Management13%4 topics

1.1Identify MDM Configuration ProfilesLocate MDM configuration profiles on Apple devices to determine if a device is managed1 obj.

1.2MDM Features and RestrictionsDetermine which devices, features, and user settings are managed or restricted by MDM on an Apple device1 obj.

1.3Setup Assistant Configuration via MDMRecognize how MDM is used to configure the Setup Assistant options available during device setup2 obj.

1.4Troubleshoot MDM Enrollment IssuesTroubleshoot problems with access to an organization's resources due to a user-owned device being unenrolled from MDM2 obj.

Hands-on skills & common mistakesLocating configuration profiles on iOS/iPadOS and macOS · Confusing MDM-managed settings with user-configurable settings

02Apple Account and iCloud13%4 topics

03Device Setup, Backup, and Restore16%8 topics

04Users and Authentication10%6 topics

05Network16%10 topics

06Privacy and Security13%6 topics

07Software, Apps, and Content Management13%7 topics

08System Diagnostics6%9 topics

How do I earn this certification?

01PrerequisitesNone required1

02Current levelSUP-20251

03Next level optionsDEP-20251

04Alternative pathsDEP-20251