Free 9L0-3023 sample questions

Real questions from the Apple Device Support Exam practice bank, with the correct answer and an explanation for each one. No junk, no filler.

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Showing 10 of 20 free sample questions.

Question 1Choose one

A consultant is helping a small design firm set up five new Mac Studio desktops. The firm wants to ensure all critical project files are automatically backed up and that previous versions of files can be easily recovered in case of accidental deletion or modification. The firm has a large NAS (Network Attached Storage) device on their local network. Which native macOS feature should the consultant configure to meet these requirements?

Question 2Choose one

A user is unable to sign in to their MacBook Pro, stating they have forgotten their password. The Mac is not managed by an MDM solution, and FileVault is enabled. The user does not remember their Apple ID password but has their recovery key that was generated when FileVault was enabled. What is the correct procedure to reset the user's password?

Question 3Choose one

A technician is deploying a Wi-Fi configuration profile to a fleet of corporate iPads. The network uses WPA2 Enterprise with PEAP authentication, requiring each user to enter their Active Directory username and password. The technician wants to streamline the process so users do not have to manually enter their username. Which payload key within the Wi-Fi profile should be used to automatically populate the user's name?

Question 4Choose 2

Which of the following are characteristics of a Managed Apple ID? (Select TWO)

Question 5Choose one

A remote employee's MacBook Pro will not turn on. They report no signs of life: no startup chime, no fan spin, and no display activity, even when connected to a known-good power adapter. As a support professional, you need to guide the employee through an initial diagnostic step they can perform themselves before shipping the device for repair. Which procedure is the most appropriate to attempt first for an Apple Silicon-based MacBook Pro?

Question 6Choose one

True or False: When an iOS device is enrolled in MDM via User Enrollment, the organization has the ability to wipe the entire device, including the user's personal data.

Question 7Choose one

A user's iPhone is configured with both a personal Apple ID and a Managed Apple ID. The user attempts to enable iCloud Private Relay but finds the option is grayed out. What is the most likely reason for this?

Question 8Choose one

A graphic designer reports that their Mac is performing sluggishly, especially when using memory-intensive applications. Upon opening Activity Monitor, you see the following information in the Memory tab: - Physical Memory: 16 GB - Memory Used: 15.5 GB - Cached Files: 8 GB - Swap Used: 4 GB - Memory Pressure: Yellow Based on this information, what is the most accurate assessment of the situation?

Question 9Choose 3

A university is setting up a new lab of 30 iMacs using Apple School Manager (ASM) and an MDM solution. The goal is a zero-touch deployment where the iMacs, upon their first boot and connection to the network, automatically enroll into MDM and receive all necessary configurations without any manual intervention from a technician. Which of the following components are critical for this process to succeed? (Select THREE) graph TD subgraph "Preparation Phase" A[Purchase iMacs] --> B[Add Reseller ID to ASM]; B --> C[Assign MDM Server in ASM]; end subgraph "Deployment Phase" D[Unbox & Power On iMac] --> E{Connect to Network}; E --> F[Device contacts Apple]; F --> G[Redirected to MDM Server]; G --> H[Enrollment & Configuration]; end C --> G;

Question 10Choose one

A user enables the 'Optimize Mac Storage' option for iCloud Drive. What is the primary behavior of this feature when the Mac's local storage becomes low?

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