SVC-16A sample questions

Question 1

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a p

Accepted Answer

Complete the set of three modification tests as specified in GSX prior to opening the computer

Answer

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

Answer

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

Answer

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Question 2

What is this service fixture used for when repairing an iMac (Late 2012)?

Accepted Answer

It supports a VESA mount adapted iMac when it is being serviced.

Answer

It is used to protect the iMac housing from damage.

Answer

It is used to support the logic board when removed from the iMac.

Answer

It is required for the proper alignment of the iMac LCD panel to the rear housing.

Question 3

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

Accepted Answer

CSD

Answer

TPT

Answer

IPT

Answer

VST

Question 4

Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

Accepted Answer

Wireless Diagnostics

Answer

Network Utility

Answer

Network Diagnostics

Answer

Network Setup Assistant

Question 5

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

Accepted Answer

EFI

Answer

IPT

Answer

MRI

Answer

VST

Question 6

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

Accepted Answer

Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

Answer

Press the internal SMC reset button near the SSD slot.

Answer

Disconnect the main battery, then hold down the power button down for five seconds.

Answer

Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

Free SVC-16A sample questions