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Free 73920T sample questions

Real questions from the AXP On-Prem (CC Elite) Implementation practice bank, with the correct answer and an explanation for each one. No junk, no filler.

Try them in the simulator Same questions, with study, timed and flashcard modes.

Showing 10 of 21 free sample questions.

Question 1Choose one

An administrator is verifying the hardware requirements for a new remote survivable processor to ensure Call Center Elite operations continue during a WAN outage. Which specific Avaya server role or component provides the local survivability for agents and call processing when the main core is unreachable?

Question 2Choose one

A consultant is reviewing the capacity requirements for a Communication Manager server that will host a high-volume call center. Which factor most directly impacts the 'Busy Hour Call Completions' (BHCC) rating of the hardware server?

Question 3Choose one

In an Avaya Aura architecture supporting Call Center Elite, which component is primarily responsible for providing DSP resources for vector announcements and music-on-hold if the legacy gateways are removed?

Question 4Choose one

True or False: In a virtualized Avaya Call Center Elite deployment, the Communication Manager software can run directly on VMware ESXi without requiring a proprietary Avaya server appliance.

Question 5Choose one

A system administrator needs to enable 'Expert Agent Selection' (EAS) on the Communication Manager to support skills-based routing. Where must this feature be first activated before it can be used in agent configuration?

Question 6Choose 2

A call center supervisor requests the ability to see exactly why agents are in the 'Aux Work' state. Which two configuration steps are required to implement Aux Work Reason Codes? (Select TWO)

Question 7Choose one

When configuring a new agent in a Call Center Elite environment using Expert Agent Selection (EAS), which setting on the 'change agent-loginID' form determines the agent's proficiency in handling specific call types?

Question 8Choose one

A contact center manager wants to ensure that calls are distributed to the agent who is most idle, but only among those with the highest skill level for that call type. Which Hunt Group distribution method should be configured?

Question 9Choose one

What is the primary function of the 'Redirection on No Answer' (RONA) feature in Avaya Call Center Elite?

Question 10Choose one

A customer requires that agents be able to handle multiple simultaneous chat sessions while also being available for a voice call. Which Communication Manager feature must be configured to allow agents to maintain multiple active sessions across different media types?

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