Free ASTA-3305 sample questions

Correct answer: Call Center Elite Multichannel (EMC)

While AES is involved in CTI, the specific capability to blend POM outbound agents with Elite inbound agents relies on the agent state management and CTI controls provided via the Call Center Elite infrastructure integration, typically leveraging the CTI link (AES). However, in the context of the options provided, AES is the critical infrastructure component that POM connects to for monitoring agent states and acquiring agents for outbound calls.

Correct answer: The EPM reserves a block of licenses from WebLM and distributes them to MPPs based on configured allocation ratios.

The Experience Portal Manager (EPM) acts as the license broker. It checks out licenses from the WebLM server and then allocates them to the registered MPPs. The MPPs do not communicate directly with WebLM for license checkout; they receive their allocation from the EPM.

Correct answer: The campaign strategy contains a rule or guard rail that excludes these contacts based on current conditions (e.g., time of day, DNC list).

In POM, 'Filtered' contacts are those that were selected for the campaign but were subsequently blocked by the rule engine. This typically happens due to Do Not Call (DNC) list matches, time zone restrictions, or specific filtering rules defined in the campaign strategy.

Correct answer: Configurations > Global Configurations > Email Configuration

SMTP server settings, including host, port, and authentication credentials, are global settings configured under the Global Configurations > Email Configuration menu in POM. These settings are used by all campaigns that utilize the email channel.

Correct answer: Application Reporting Data (Historical Data)

The standard EPM configuration backup includes system settings, applications, MPP configs, and user data. It typically does NOT include the large volume of historical reporting data (Session Detail Records), which are stored in the database. These require a separate database dump or backup procedure.

Correct answer: It stops automatically after processing all contacts in the associated contact group once.

A Finite campaign is designed to process a static set of contacts. It terminates automatically when all contacts in the associated contact group have been processed (attempted according to the strategy), or when the finish date/time is reached.

Correct answer: dump_traffic (located in $AVAYA_MPP_HOME/bin)

The 'dump_traffic' utility (often found in the MPP bin directory) is a specific tool provided on the MPP to capture and display SIP and RTP traffic in real-time, similar to wireshark but command-line based for the MPP environment. Note: traceSM is a Session Manager tool, not an MPP tool.

Correct answer: Media Processing Platform (MPP)

The Media Processing Platform (MPP) is the component that hosts the VoiceXML and CCXML browsers. It fetches the application pages from the application server, interprets the VoiceXML tags, and handles the media stream (audio/speech) interaction with the caller.

Correct answer: System ID and Password

The SMPP protocol requires a 'System ID' (username) and 'Password' to bind (authenticate) with the SMSC (Short Message Service Center). Without these credentials, the SMPP bind request will be rejected.

Correct answer: pim_attempt_history

In the POM database schema, the 'pim_attempt_history' (or similarly named view depending on exact version, but 'pim_' is standard for POM Interaction Management) table/view stores the granular details of each attempt, including timestamp, completion code, and disposition.