Free ASTA-7492 sample questions
Real questions from the AXP On-Prem Technical Associate Support practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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A customer reports that historical reports in the Call Management System (CMS) are showing inconsistent data compared to the agent's manual logs. The link between the Communication Manager (CM) and CMS is suspected to be unstable. Which specific log file on the CMS server should be analyzed to identify link up/down events and data synchronization errors?
You are configuring a new Avaya Aura Communication Manager (CM) instance for an AXP On-Prem solution. The customer requires that agents be able to handle multiple chat sessions simultaneously while on a voice call using the Elite Multichannel feature. Which feature must be enabled in the 'system-parameters customer-options' form to support this capability?
Which TWO of the following Avaya Aura Communication Manager (CM) objects are primarily used to define the logic for routing incoming calls to the appropriate group of agents based on specific criteria? (Select TWO)
True or False: In an AXP On-Prem environment, if the Application Enablement Services (AES) server loses connectivity to the Communication Manager, all active voice calls currently connected to agents will be immediately dropped.
A technician is tasked with replacing a faulty media gateway in an AXP On-Prem deployment. The new gateway has been physically installed and connected to the network. Which command must be run on the Communication Manager to verify that the gateway has successfully registered and is available for call processing?
Case Study: GlobalFinance Corp is migrating their contact center to AXP On-Prem. They have 2000 agents distributed across three regions. Scenario: During the pilot phase, agents in the 'North' region report that they are receiving calls for the 'South' region skills when the South agents are busy, even though this was not intended. The administrator verifies that the 'North' agents have the 'South' skill assigned but set to a lower level. Requirement: The business rule states that 'North' agents should ONLY receive 'South' calls if the call has waited in the 'South' queue for more than 60 seconds. Which configuration change should be applied to meet this requirement?
When configuring Expert Agent Selection (EAS) in Communication Manager, you need to ensure that an agent's login ID is associated with a specific set of skills automatically upon login. Where is this association defined?
You are troubleshooting a scenario where agents report that their 'After Call Work' (ACW) mode automatically changes to 'Auto-In' after exactly 30 seconds, even if they are still typing notes. They want to control this manually. Which timer in the Communication Manager needs to be adjusted or disabled?
A support administrator needs to verify the capacity of the current AXP On-Prem license file to see if more agents can be added. Which web interface is primarily used to view the installed license and resource limits for the Avaya Aura Communication Manager?
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