Free ASTA-9090 sample questions

Correct answer: The retention period for Interval Data (Intraday)

Interval data (typically 15 or 30 minutes) consumes significantly more storage than daily, weekly, or monthly summaries because it generates 48-96 records per agent/skill per day. Extending interval retention from the default (often 31-62 days) to 2 years requires massive disk space allocation compared to daily summaries.

Correct answers: The secondary interface (eth1) dedicated to the Switch Link connection; The primary management interface (eth0) for client access and SSH

See explanation above.

Standard best practice for secure CMS deployments involves using eth0 for management traffic (SSH, Supervisor clients, Web access) and a secondary interface (often eth1) dedicated to the switch link (ACD traffic) to prevent client reporting loads from impacting data collection latency.

Correct answer: False

In AXP Private Cloud or when using the provided OVA appliance model, the OS is delivered as a 'black box' or appliance. While the customer initiates updates, the packages are strictly controlled and provided by Avaya via service packs (RPMS). The customer does not perform standard RHEL repository updates (`yum update` from public repos) as this would break the supported configuration.

Correct answer: Enable Interface 'y', Destination Node Name (CMS IP), Destination Port (0), Remote Node (CMS)

The processor channel configuration requires enabling the interface and specifying the Destination Node (which maps to the CMS IP address in the node-names table). The Destination Port is typically set to 0 (default/auto) or a specific port matching the CMS configuration, and the Remote Node field must match the defined node name. This establishes the logical channel over the physical Ethernet link.

Correct answer: The Data Storage Allocation (DSA) was not configured to match the licensed number of ACDs.

During installation, the Data Storage Allocation (DSA) must be configured to define how many ACDs, agents, and vectors the system will support. If the DSA is not run or is configured with values exceeding the installed license file (WebLM or local license), the CMS processes will fail to start or will run in a restricted mode.

Correct answer: cmsadm

The `cmsadm` command is the primary menu-based utility for system administration tasks such as backing up data, restoring data, setting up the system, adding/removing ACDs, and managing storage intervals. It is accessed via the root or cms user shell.

Correct answer: The PAM (Pluggable Authentication Modules) configuration files and sssd.conf

CMS on RHEL uses the System Security Services Daemon (SSSD) for LDAP integration. The configuration is primarily handled in `/etc/sssd/sssd.conf` and the PAM stack configuration. The CMS application relies on the underlying OS authentication mechanisms to validate users against the AD source.

Correct answer: The Archiving process failed to run or encountered an error writing to the historical database tables.

Real-time data is stored in memory buffers. Historical data is created by an archiving process that moves data from these buffers to the Informix database tables at specific intervals (e.g., every 15/30 minutes). If real-time works but historical is empty, the link is up (data is arriving), but the commit to disk (archiving) is failing, possibly due to disk space issues, database locks, or a crashed archiving process.

Correct answer: Maintenance Backup saves system configuration and historical data, while Admin Backup saves only administrative data like user accounts and synonyms.

CMS distinguishes between backups: 'Maintenance Backup' (often full system or incremental data) includes the heavy historical data tables and system config. 'Admin Backup' is lighter, capturing user definitions, dictionary items (synonyms), and custom report definitions, allowing for quick restoration of the administrative environment without restoring the massive historical dataset.

Correct answer: Intraday Interval (15, 30, or 60 minutes)

The Intraday Interval setting defines the smallest unit of time for which historical data is summarized. Common settings are 15 or 30 minutes. This setting is global for the ACD and determines how detailed the agent trace and interval reports can be. Changing this requires a data migration or restart of data collection.