Free PC-BA-ARE sample questions

Correct answers: Key Resources (for the machinery); Key Partnerships (for the gig-economy drivers)

The automated sorting machinery is a critical physical asset required to make the business model work, which belongs in the 'Key Resources' block. The independent drivers are external entities providing a critical service to the business, which fits into the 'Key Partnerships' block.

The independent drivers are external entities providing a critical service to the business, which fits into the 'Key Partnerships' block. They are not direct employees, making them partners in the value delivery.

Correct answer: A Value Stream Diagram

A Value Stream Diagram maps the sequential, end-to-end stages that an organization goes through to deliver value to a customer. Capability maps, in contrast, show what an organization does (its abilities) in a hierarchical, non-sequential structure. flowchart LR A[Customer Onboarding] --> B[Credit Assessment] B --> C[Underwriting] C --> D[Fund Disbursement] D --> E((Value Delivered))

Correct answer: The consistency of the brand messaging from the initial social media ad, through the website purchase, to the unboxing of the physical product.

Customer Experience (CX) encompasses the entire customer journey and all touchpoints across the brand (social media, website, physical product delivery). User Experience (UX) is narrower and focuses specifically on the interaction with a specific product or system (e.g., website clicks, interface contrast, navigation).

Correct answer: False

False. The Technology Architecture domain defines the hardware, software, and network infrastructure. The Data Architecture domain focuses on the structure of an organization's logical and physical data assets and data management resources.

Correct answer: To determine what the organization must be able to do to successfully execute the stages of the value stream, highlighting investment needs.

Capabilities define 'what' a business does or needs to do to achieve its objectives, independent of 'how' it is done. In a value stream context, capabilities enable the stages of the value stream. Identifying a capability gap highlights what the organization must develop, acquire, or improve to make the value stream functional, directly informing investment and transformation requirements.

Correct answer: The software eliminates the 15 hours per week administrators currently spend manually calling nurses to cover unexpected shift gaps.

In Value Proposition Design, 'Pain Relievers' describe how a product or service alleviates specific negative emotions, undesired costs/situations, and risks that customers experience before, during, or after getting the job done. Eliminating the manual, time-consuming task of calling nurses directly relieves a significant administrative pain.