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Real questions from the Designing Cisco Unified Contact Center Enterprise practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 8 of 17 free sample questions.
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) A.Treat the call with Dialed Number Default Label.B.Queue the call and play a message, then release the call.C.Treat the call with System Default Label.D.Terminate the call with a Dialog Fail or RouteEnd.E.Transfer calls to an available IVR port.F.Send a Release Message to the routing client.G.Offer Courtesy Callback to the caller, then terminate the call.H.Transfer the call to the Cisco Unified Communications Manager hunt group.
A solutions architect is designing a Cisco Unified Contact Center Enterprise (UCCE) solution for a healthcare provider. The customer requires that all voice traffic from the PSTN be terminated on a localized gateway at the branch office to minimize WAN bandwidth, while the agent's signaling is handled by the central data center. Which deployment model and gateway protocol should be specified in the design to support this 'flow-around' media capability?
While designing a Precision Routing strategy for a financial institution, the requirement is to route high-value clients to agents who are both 'Certified' and have 'High Proficiency' in English. If no such agents are available, the call should expand to 'Certified' agents with 'Medium Proficiency'. Which Cisco Unified CCE configuration concept is best suited to meet this dynamic requirement?
A network designer is validating the Quality of Service (QoS) architecture for a UCCE deployment. The design must ensure that Intelligent Contact Management (ICM) private network traffic is prioritized correctly to prevent split-brain scenarios during periods of high congestion. Which DSCP value is the industry standard recommendation for ICM private high-priority traffic?
A retail company uses Cisco Unified Mobile Agent to allow seasonal workers to take calls from home using their PSTN landlines. The design requirement is to minimize the bandwidth usage on the corporate VPN and avoid hairpinning media through the corporate data center for these agents. Which Mobile Agent connection mode and media flow design should be selected? (Select TWO)
True or False: In a Cisco Unified CCE design utilizing Cisco Unified Customer Voice Portal (CVP) for queuing, the 'Whisper Announcement' feature requires the establishment of a temporary media path between the agent's phone and the CVP VXML Gateway before the customer audio is cut through.
A large enterprise is deploying a Cisco Unified CCE solution across two geographically separated data centers (Side A and Side B). The network design team needs to understand the impact of a 'Split Brain' scenario where the private network link between the central controllers fails, but the visible network remains active. Based on the architecture shown in the diagram, what is the immediate behavior of the Router processes on both sides?
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