Free GEOP-SIP sample questions

Correct answer: To serve as a destination for routing strategies where a call needs to be controlled by the system before being transferred to a real agent or IVR.

An Emulated Agent DN acts as a virtual holding point for a call within a routing strategy. It allows the system (typically URS) to take control of a call, perform actions like data dips or treatments, and then decide the next destination (e.g., a real agent, another queue, or an IVR). It is not a real person or endpoint but a logical entity used for advanced call flow control.

Correct answers: User-to-User; A custom header (e.g., X-Loyalty-Status)

The `User-to-User` header is a standard SIP header specifically designed to carry application data between user agents. Custom headers, conventionally prefixed with `X-`, are also a common and valid method for passing proprietary information. SIP Server can be configured to map both of these header types into UserData for URS. `Via` and `Contact` have specific roles in call routing and signaling path definition. `X-Genesys-CallUUID` is typically generated by Genesys components, not for incoming custom data. `P-Asserted-Identity` is used for trusted identity information.

Correct answer: False

False. Even when SIP Server is configured to act as a T-Server, a T-Server application object must still be created and configured in the Configuration Server. This object represents the T-Server functionality to the rest of the Genesys Framework (like URS and Stat Server), even though the SIP Server process is handling the CTI link. The SIP Server application is then configured with a `TServer` section that points to this T-Server application object.

Correct answer: t-invite

The `t-invite` parameter specifically controls the amount of time SIP Server will wait for a final response (like `200 OK`) to an outbound `INVITE` message sent to an endpoint. In a high-latency scenario, the default value may be too short, causing SIP Server to time out and initiate No Answer Supervision prematurely. Increasing this value gives the remote endpoint more time to respond over the slow link. `ringing-timeout` applies after a `180 Ringing` response is received, and the others relate to different timers.

Correct answer: It defines which UserData key-value pairs should be preserved and passed in SIP headers when a call is transferred between sites.

The `gcti-user-data-map` option is crucial for multi-site call tracking. It specifies which UserData keys (containing information like call type) should be encoded into a proprietary SIP header (like `X-Genesys-GCTI-Data`) when SIP Server transfers a call to another site. The receiving SIP Server at the second site then uses the same map to decode the header back into UserData, thus preserving the call context for consistent tracking and reporting across the enterprise.

Correct answer: Media Server is not configured to support conference calls.

The 'Barge-in' feature is implemented by creating a three-way conference call between the caller, the agent, and the supervisor. If Media Server is not correctly configured to support conferences, or if conference resources are unavailable, the barge-in attempt will fail. Silent monitoring, on the other hand, typically uses media forking or a passive tap and does not require conference resources, which explains why it would still work.

Correct answers: sip-header-filtering-mode; sip-headers-to-filter

To block specific SIP headers, you must use two options in conjunction. First, `sip-header-filtering-mode` must be set to `block-list`. Second, the `sip-headers-to-filter` option must be configured with a comma-separated list of the headers to be blocked, such as `P-Asserted-Identity,X-Custom-Info`. Using only one of these options is insufficient to enable the filtering.

Correct answer: 5

The `verbose` log level in SIP Server controls the amount of detail in the log files. A setting of `5` is specifically designated for SIP message logging, which directs SIP Server to write the full text of all received and sent SIP messages to the log. This is essential for deep troubleshooting of signaling issues.

Correct answer: To act as a logical endpoint for initiating calls from a service or application, such as an outbound dialer or an IVR port.

A GCTI DN with subtype `ServiceInitiatedCall` is used to represent a logical, non-physical endpoint that can originate calls. This is essential for applications like outbound dialers, proactive notification systems, or IVR ports that need to place calls into the telephony environment. SIP Server uses these DNs to manage the signaling for calls that are not initiated by a human agent at a physical phone.

Correct answer: To act as the primary interface for local CTI clients (like URS) and forward CTI requests to the central control SIP Server.

In the Network SIP Server architecture, proxy instances are deployed at local sites to serve as the CTI connection point for local applications like Universal Routing Server (URS). The proxy receives T-Library requests from the local URS, forwards them to the central control SIP Server for processing, and passes responses back. This model centralizes call control logic while distributing the CTI load and improving resiliency.