Question 1

How many AB-250 practice questions are there?

Accepted Answer

164 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free AB-250 sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every AB-250 question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does AB-250 cover?

Accepted Answer

Deploy Dynamics 365 Contact Center (15%), Implement channels (30%), Configure agents and AI capabilities (10%), Configure work distribution (10%), Configure the Dynamics 365 Contact Center representative experience (15%), Manage analytics for the Dynamics 365 Contact Center (10%).

Question 5

What is the Microsoft AB-250 exam?

Accepted Answer

AB-250, Transforming Contact Center Experiences with AI in Dynamics 365, is the exam you pass to earn the Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate certification. It tests how you deploy, configure and run AI-powered contact centers with Dynamics 365 Contact Center.

Question 6

How much does the AB-250 exam cost?

Accepted Answer

The exam page lists $165 USD. The price depends on the country or region where the exam is proctored.

Question 7

How long is the AB-250 exam and what score do I need to pass?

Accepted Answer

You have 120 minutes. A score of 700 or greater is required to pass.

Question 8

Which AB-250 domain carries the most weight?

Accepted Answer

Implement channels carries 30-35% of the exam. It covers chat and digital channels, the voice channel, and channel features such as proactive outbound campaigns and workforce management.

Question 9

Is there a practice assessment for AB-250?

Accepted Answer

Not yet. The exam page says the practice assessment is not currently available and that practice assessments usually appear within 8 weeks of an exam leaving beta. You can try the exam sandbox to see the question formats.

Question 10

What training does Microsoft offer for AB-250?

Accepted Answer

Microsoft offers course AB-250T00-A, Transform contact center experiences with AI in Dynamics 365, a 3-day intermediate course. It has four self-paced learning paths: implement an AI-powered contact center, configure channels, empower service representatives, and monitor and optimize with AI-driven insights.

Question 11

Does AB-250 count toward the Agentic AI Business Solutions Architect certification?

Accepted Answer

Yes. The Agentic AI Business Solutions Architect Expert certification requires Exam AB-100 plus one Associate-level certification from a listed set, and the Dynamics 365 Contact Center AI Engineer Associate (AB-250) is on that list.

Question 12

If I fail AB-250, when can I retake it?

Accepted Answer

You can retake the exam 24 hours after the first attempt. Later retakes have longer waiting periods under Microsoft's exam retake policy.

Question 13

In which languages is AB-250 offered?

Accepted Answer

English, Chinese (Simplified), Japanese, French, German, Portuguese (Brazil) and Spanish.

AB-250Transforming Contact Center Experiences with AI in Dynamics 365 practice test

Full access

Practice AB-250 in the simulator.

AB-250, by the numbers.

Everything about AB-250.

Exam information

What AB-250 covers

How do I earn this certification?

How to study for this exam?

What's changed on this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

AB-250 questions, answered

AB-250Transforming Contact Center Experiences with AI in Dynamics 365 practice test

Full access

Practice AB-250 in the simulator.

AB-250, by the numbers.

Everything about AB-250.

Exam information

01Exam format120 min · 700 on a 1-1000 scale3

02Registration$165 · Pearson VUE4

03In our question bankv1 (164)

What AB-250 covers

01Deploy Dynamics 365 Contact Center15%3 topics

1.1Implement Dynamics 365 Contact CenterConfigure the Copilot Service workspace7 obj.

1.2Deploy Dynamics 365 Contact CenterManage and roll out agents by using the Agent hub4 obj.

1.3Manage usersConfigure user settings4 obj.

02Implement channels30%3 topics

03Configure agents and AI capabilities10%2 topics

04Configure work distribution10%2 topics

05Configure the Dynamics 365 Contact Center representative experience15%3 topics

06Manage analytics for the Dynamics 365 Contact Center10%2 topics