Sign in

Free MB-910 sample questions

Real questions from the Microsoft Dynamics 365 Fundamentals (CRM) practice bank, with the correct answer and an explanation for each one. No junk, no filler.

Try them in the simulator Same questions, with study, timed and flashcard modes.

Showing 10 of 20 free sample questions.

Question 1Choose one

A marketing team is planning a multi-stage, interactive campaign for a new product launch. The campaign must send a welcome email, wait three days, send a follow-up with a discount if the customer hasn't clicked the link in the first email, and create a phone call task for the sales team if a purchase is made. Which component of Dynamics 365 Customer Insights is specifically designed to orchestrate this type of automated, trigger-based marketing process?

Question 2Choose one

A company that sells industrial machinery uses Dynamics 365 Field Service. They want to proactively service customer equipment to prevent failures. They have installed IoT sensors on the machinery that send real-time diagnostic data. Which Field Service feature is designed to receive these IoT alerts and automatically create work orders when an anomaly is detected?

Question 3Choose one

A sales team wants to collaborate on a high-value account directly within their primary communication tool. They need to view and update the account's details, see recent activities from Dynamics 365 Sales, and share files related to the account without switching applications. Which Microsoft 365 application offers the most comprehensive, out-of-the-box integration for this requirement?

Question 4Choose one

A marketing manager needs to create a target audience for an upcoming webinar focused on financial services. The audience must include all contacts who work in the 'Banking' industry AND have a job title containing 'Manager'. Which Dynamics 365 Customer Insights - Journeys feature should be used to define this specific group of contacts based on their attributes?

Question 5Choose one

A company wants to unify customer data from its e-commerce platform, point-of-sale system, and Dynamics 365 Sales instance to create a single, 360-degree view of each customer. The goal is to calculate metrics like 'customer lifetime value' and identify high-value customer groups. Which Dynamics 365 application is specifically designed for data ingestion, unification, and enrichment to create these comprehensive customer profiles?

Question 6Choose one

True or False: In Dynamics 365 Sales, a Lead must be converted into an Opportunity, an Account, and a Contact record simultaneously. It is not possible to convert a Lead into only an Opportunity and an Account.

Question 7Choose 2

A support manager in Dynamics 365 Customer Service needs to ensure that cases related to their 'VIP' customers are automatically assigned to the 'Tier 2 Support' queue as soon as they are created. Which two features should be configured to achieve this? (Select TWO)

Question 8Choose one

A hospital uses Dynamics 365 Field Service to manage maintenance for its medical equipment, such as MRI and X-ray machines. Each piece of equipment has a detailed service history, warranty information, and a schedule for preventative maintenance. In which Field Service entity should this information be stored to associate it with work orders and service schedules?

Question 9Choose one

A user needs to export a list of active accounts from Dynamics 365 to perform a mail merge using a pre-formatted company template in Microsoft Word. Which integration feature should they use to accomplish this most efficiently?

Question 10Choose one

**Case Study:** **Company Background:** Contoso Coffee is a premium coffee supplier that sells beans and high-end espresso machines to cafes and restaurants. They use Dynamics 365 Sales for managing their sales pipeline and Dynamics 365 Customer Service for handling support requests related to the machines. **Current Situation:** Sales representatives at Contoso Coffee follow a standardized sales process: Qualify Lead -> Develop Opportunity -> Propose Solution -> Close Deal. This process is enforced using a visual guide at the top of the record form. Customer service agents handle cases, but there is no formal system to track how much support time each customer is entitled to based on their purchase contract. **Requirements:** 1. The sales process must remain visually guided and ensure that specific data points are collected at each stage before moving to the next. 2. A new system must be implemented to manage customer support entitlements. The 'Gold' support plan, included with premium machine purchases, allows for 15 support hours per year. The 'Standard' plan allows for 5 hours. The system must automatically track and decrement the remaining hours when a case is resolved. **Question:** To meet the requirement for managing customer support plans, which Dynamics 365 Customer Service feature should be implemented?

10 more free samples are waiting

Create a free account to unlock the whole MB-910 sample bank, or get full access to all 203 practice questions in the simulator.

Create account