AI-201 sample questions

Question 1

A specialist is reviewing an agent's execution logs. They see the agent generated the following plan for a user request:
1. `find_records(object='Opportunity', criteria='Stage=Prospecting')`
2. `summarize_records(records=step1.output)`
3. `draft_email(summary=step2.output, recipient='user@example.com')`

Which of the following user requests most likely generated this plan?
```mermaid
sequenceDiagram
participant User
participant Agent as Agentforce Agent
participant Atlas as Atlas Reasoning Engine
participant Actions as Action Executor
User->>Agent: "Summarize my prospecting opportunities and email me the list."
Agent->>Atlas: Process request
Atlas->>Atlas: Generate Plan [Step 1, 2, 3]
Atlas->>Actions: Execute: find_records(...)
Actions-->>Atlas: Return Records
Atlas->>Actions: Execute: summarize_records(...)
Actions-->>Atlas: Return Summary
Atlas->>Actions: Execute: draft_email(...)
Actions-->>Agent: Return Draft Email
Agent-->>User: "Here is the draft email with your summary."
```

Accepted Answer

"Summarize my prospecting opportunities and email me the list."

Answer

"Show me my opportunities."

Answer

"Email me."

Answer

"Create a new opportunity and email me the details."

Question 2

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.What is causing this issue?

Accepted Answer

The related list prompt template option is not enabled.

Answer

The related list is not on the parent object’s page layout.

Answer

The related list is Read Only.

Question 3

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications? A.Agent Action: Draft of Revise Sales EmailB.Agent Action: Summarize RecordC.Agent Action: Find Similar Opportunities

Accepted Answer

Agent Action: Draft of Revise Sales Email

Answer

Agent Action: Summarize Record

Answer

Agent Action: Find Similar Opportunities

Question 4

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements? A.Save as New Version and edit as needed.B.Clone the existing template and modify as needed.C.Save as New Template and edit as needed.

Accepted Answer

Clone the existing template and modify as needed.

Answer

Save as New Version and edit as needed.

Answer

Save as New Template and edit as needed.

Question 5

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.What is a possible explanation for the poor prompt performance? A.The prompt template version is incompatible with the chosen LLM.B.The Einstein Trust Layer is incorrectly configured.C.The data being used for grounding is incorrect or incomplete.

Accepted Answer

The data being used for grounding is incorrect or incomplete.

Answer

The prompt template version is incompatible with the chosen LLM.

Answer

The Einstein Trust Layer is incorrectly configured.

Question 6

Helios Aerospace is implementing an Agentforce solution to assist their procurement team. They have a strict requirement that the AI agent must only access vendor data for vendors rated 'Class A' in their ERP system. This data is synchronized to Salesforce nightly. The Agentforce Specialist needs to ensure the agent respects this data visibility constraint without creating separate agent configurations for different users. Which approach adheres to the principle of least privilege while meeting the requirement?

Accepted Answer

Create a Sharing Rule on the Vendor object that shares only 'Class A' records with the 'Agentforce Service Agent' User Profile.

Answer

Add a filter condition to the 'Vendor Lookup' Agent Action instructions telling the agent to 'only return Class A vendors'.

Answer

Configure the Agentforce Data Library to exclude the Vendor object and use a Flex Prompt Template with a filtered SOQL query.

Answer

Create a Restriction Rule on the Vendor object targeting the user profile assigned to the human users interacting with the agent.

Question 7

A developer at Nebulon Systems is troubleshooting an Agentforce agent that fails to execute a custom Flow action. The Flow works correctly when debugged manually by the administrator. The agent's trace logs show the plan identifying the correct action, but the execution step fails with an 'Insufficient Privileges' error. What is the most likely cause of this issue?

Accepted Answer

The Flow is active but the 'Run Flows' system permission is missing from the permission set assigned to the agent's user context.

Answer

The Flow is set to 'System Context with Sharing-Enforces Record Access' which conflicts with the agent's context.

Answer

The Agent Action was not added to a Topic that is currently assigned to the agent.

Answer

The Flow contains a screen element which is incompatible with Agentforce actions.

Question 8

Quantico Logistics wants to use a Prompt Builder template to generate a complex 'Bill of Lading' summary. This summary requires combining data from the Shipment record, the related Account record, and a real-time API call to an external weather service to check for shipping delays. Which grounding technique is appropriate for this scenario?

Accepted Answer

Use a Flex Prompt Template and ground it with an Apex method that performs the API call and returns the weather data as a resource.

Answer

Use a Record Summary Template grounded on the Shipment object and use Formula fields to fetch the weather data.

Answer

Use a Field Generation Template grounded on the Account object and rely on the LLM's internal knowledge to predict the weather.

Answer

Use a Data Cloud Retriever to fetch the weather data from a DMO that is updated weekly.

Free AI-201 sample questions

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.What is causing this issue?

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