Arch-301 sample questions

Question 1

During a project kickoff for a multi-cloud B2B solution, a stakeholder states, "We need to improve our partner engagement." As a Solution Architect, what are the TWO most effective next steps to translate this vague requirement into a measurable project goal? (Select TWO)

Accepted Answer

Ask follow-up questions to identify specific pain points, such as, "What does 'poor engagement' look like today?" or "Which partner processes are slow or difficult?"

Accepted Answer

Work with the stakeholder to define quantifiable metrics for success, such as increasing partner-generated leads by 20% or reducing partner onboarding time by 50%.

Answer

Immediately propose an Experience Cloud solution with Chatter and a knowledge base.

Answer

Add "Improve Partner Engagement" as a high-level epic in the project backlog.

Answer

Schedule a demo of Pardot and Marketing Cloud to showcase partner marketing capabilities.

Question 2

A B2B SaaS company, CloudStrive, uses Salesforce Sales Cloud for lead-to-opportunity management and Pardot for marketing automation. They are launching a new enterprise product with usage-based billing and want to automate the entire quote-to-cash process, including contract generation, invoicing, and revenue recognition. The CFO is concerned about compliance with ASC 606 revenue recognition standards. What combination of Salesforce products should the Solution Architect recommend to meet these requirements?

Accepted Answer

Salesforce CPQ, Salesforce Billing, and a MuleSoft connector to their financial ERP.

Answer

Custom objects for quoting with Flow for automation and Salesforce Platform Events to notify the ERP.

Answer

Salesforce B2B Commerce for quoting and a custom integration to their accounting system.

Answer

Salesforce CPQ and a third-party AppExchange package for billing and revenue.

Question 3

True or False: When implementing a multi-cloud solution involving B2B Commerce and Salesforce CPQ, it is a recommended best practice to designate B2B Commerce as the master system of record for all Product and Pricing data.

Accepted Answer

False

Answer

True

Question 4

**Case Study:**

**Company Background:** AgriFuture is a large agricultural equipment manufacturer that sells complex, configurable machinery through a global network of independent dealers. They currently use a legacy on-premise ERP for all business operations, including product configuration, quoting, and order management. The quoting process is manual, slow, and error-prone, leading to dealer dissatisfaction and lost sales.

**Current Situation:** AgriFuture is embarking on a digital transformation with Salesforce. They have purchased Sales Cloud, Salesforce CPQ, and Experience Cloud. The primary goal is to create a modern Dealer Portal where dealers can configure machinery, generate accurate quotes, and submit orders directly. A key challenge is that the ERP holds all product rules and pricing logic, and it will remain the system of record for order fulfillment and financials for the next 2-3 years.

**Requirements:**
1. Dealers must be able to configure complex products with thousands of possible combinations and dependencies within the portal.
2. Quotes generated in the portal must reflect real-time pricing and availability from the ERP.
3. Approved quotes must be converted into Sales Orders in the ERP with high fidelity.
4. The solution must minimize disruption to the existing ERP system.

**Constraints:** The ERP has limited, legacy SOAP APIs. The internal IT team has no experience with Salesforce but is proficient in Java and REST APIs.

As the B2B Solution Architect, which integration architecture should you propose to meet these requirements?

Accepted Answer

Use MuleSoft as an integration layer. Expose the ERP's legacy SOAP APIs as modern REST APIs. Replicate product configuration rules in CPQ. Use MuleSoft to orchestrate real-time calls to the ERP for pricing during quoting and to push final orders into the ERP.

Answer

Utilize Salesforce Connect to create External Objects for ERP Products and Pricing. Build the configuration logic directly in the Experience Cloud site using custom Lightning Web Components that query these External Objects.

Answer

Perform a one-time data load of all product and pricing rules from the ERP into Salesforce CPQ. Use a nightly batch job to sync inventory levels. Submit orders to the ERP via a separate batch process.

Answer

Implement a point-to-point integration using Apex callouts from Salesforce CPQ directly to the ERP's SOAP APIs for real-time pricing and order submission. Replicate all product configuration rules within CPQ.

Question 5

A manufacturing client is implementing Salesforce Field Service. They need to ensure that when a Work Order is created for a specific Asset under warranty, the correct Service Level Agreement (SLA) is automatically applied, dictating response and resolution times. Which Salesforce objects must be configured and related to achieve this automation?

Accepted Answer

Asset, Entitlement, and Milestone

Answer

Account, Case, and Work Order

Answer

Work Order, Service Contract, and Flow

Answer

Product, Price Book, and Work Order Type

Question 6

A project is in the final stages of User Acceptance Testing (UAT) for a new CPQ implementation. The project manager reports that several key stakeholders are now requesting significant changes to the approval process logic that was signed off on during the design phase. As the Solution Architect, what is the most appropriate first action?

Accepted Answer

Initiate the formal change control process to assess the impact of the requested changes on the project's scope, timeline, and budget.

Answer

Implement the changes immediately to ensure stakeholder satisfaction before go-live.

Answer

Reject the changes, stating that the design phase is closed and changes must wait for a future phase.

Answer

Escalate the issue to the project sponsor and ask them to make a decision without further analysis.

Question 7

A high-tech components company is experiencing performance issues with its Salesforce org. Reports on Opportunities with more than 50,000 Opportunity Line Items are timing out. Investigation reveals that a single Account, representing their largest global distributor, owns over 100,000 Opportunity records. This situation is a classic example of what issue?

Accepted Answer

Account Data Skew

Answer

Lookup Skew

Answer

Ownership Skew

Answer

API Limit Exhaustion

Question 8

To effectively measure the success of a new B2B Commerce portal implementation, a Solution Architect must define user adoption metrics. Which of the following are considered key quantitative metrics for measuring user adoption? (Select THREE)

Accepted Answer

Reduction in calls to the support center for order status inquiries

Accepted Answer

Number of active users per week/month

Accepted Answer

Number of carts created and converted to orders

Answer

Anecdotal feedback from top partners

Answer

User satisfaction scores from surveys

Question 9

A Solution Architect is designing a reference architecture diagram for a complex multi-cloud solution. The purpose of this diagram is to facilitate a conversation with executive stakeholders who are not technically proficient. What is the most important characteristic of this diagram?

Accepted Answer

It should clearly communicate business value by showing how systems and data flows support key stages of the customer journey.

Answer

It should be a physical diagram showing server locations and network topology.

Answer

It should use Salesforce's official notation and include version numbers for all connected systems.

Answer

It should detail the specific API endpoints and data field mappings between systems.

Question 10

True or False: In an agile project delivery model, the Solution Architect's primary involvement ends after the design phase is complete and the corresponding user stories have been signed off by the business.

Accepted Answer