EX-Con-101 sample questions

Question 1

Global FinCorp is launching a customer self-service site. They require that customers can only register if they already have a Contact record in Salesforce with a unique Membership ID. If the user attempts to register and the Membership ID does not match an existing Contact, registration should fail. Which authentication configuration satisfies this requirement?

Accepted Answer

Implement a custom Apex Self-Registration Handler that queries for the Contact by Membership ID and aborts if not found.

Answer

Use the standard Configurable Self-Reg Page and map the Membership ID to the Contact object.

Answer

Configure a Login Discovery Handler to verify the user's identity via email or phone verification code.

Answer

Create a Validation Rule on the User object that checks the Membership ID against the Contact object.

Question 2

An Experience Cloud Consultant is optimizing the performance of a high-traffic public site. The site uses the Customer Service (Napili) template. The consultant notes that the site's Time to First Byte (TTFB) is higher than expected for global users. Which combination of actions should the consultant take to improve performance? (Select TWO)

Accepted Answer

Enable the Salesforce Content Delivery Network (CDN) for Digital Experiences.

Accepted Answer

Enable 'Progressive Rendering' in the Experience Builder advanced settings.

Answer

Increase the 'Page Payload Limit' in the Experience Builder settings.

Answer

Convert all Lightning Web Components to Visualforce pages for faster server-side rendering.

Question 3

A large retail company is using Salesforce CMS to manage content for their B2C Commerce site. They want to reuse this content in a separate 'Partner Portal' Experience Cloud site, ensuring that branding remains consistent but the layout adapts to the partner context. How should the consultant achieve this?

Accepted Answer

Configure a CMS Workspace that includes both the B2C Commerce site and the Partner Portal as 'Channels'.

Answer

Export the content from the Commerce site as JSON and import it into the Partner Portal's Asset Library.

Answer

Use CMS Connect (JSON) to pull content via REST API from the Commerce site to the Partner Portal.

Answer

Duplicate the content manually to ensure the formatting does not break between different site templates.

Question 4

A consultant is configuring a Partner Portal. The requirement states that when a Partner Manager logs in, they should see a 'Partner Performance' dashboard on the home page. However, when a standard Partner User logs in, they should see a 'My Tasks' list instead. Both users share the same profile but have different roles. What is the most efficient way to implement this in Experience Builder?

Accepted Answer

Use Component Visibility settings within the Home page to show/hide components based on an Audience defined by User object fields.

Answer

Create two separate Experience Cloud sites, one for Managers and one for Standard users.

Answer

Create a Page Variation for the Home page and assign it to an Audience defined by User Role.

Answer

Write a custom Lightning Web Component that queries the user's role and renders the appropriate HTML.

Question 5

True or False: When using the 'Customer Account Portal' template, a user with a Customer Community License can be granted access to Opportunities using standard Sharing Rules.

Accepted Answer

False

Answer

True

Question 6

A healthcare organization plans to migrate their existing legacy patient portal to a Salesforce Experience Cloud site. The site will contain thousands of Knowledge Articles. The organization requires that specific articles are only visible to patients who are logged in, while general health tips are public. How should the consultant configure Knowledge Data Categories to support this?

Accepted Answer

Configure Data Category Visibility in the Guest User Profile to exclude the sensitive categories, while allowing full access in the Authenticated User Profile.

Answer

Create separate Knowledge record types for Public and Private articles and assign page layouts accordingly.

Answer

Map Data Categories to Experience Cloud Topics and set Topic Security to 'Private' for sensitive topics.

Answer

Use Sharing Sets to share Knowledge Articles with the 'All Customer Portal Users' group.

Free EX-Con-101 sample questions

True or False: When using the 'Customer Account Portal' template, a user with a Customer Community License can be granted access to Opportunities using standard Sharing Rules.

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