Free EXPERIENCE-CLOUD sample questions
Real questions from the Certified Experience Cloud Consultant practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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A consultant is designing an Experience Cloud site for a B2B SaaS company. The site will serve two distinct external user groups: paying customers who need to access Cases and Knowledge, and implementation partners who need to access Leads, Opportunities, and custom project management objects. The company wants to minimize license costs while providing the necessary object access. Which combination of licenses is the most appropriate and cost-effective solution?
A company has an Experience Cloud site for its customers. They have noticed a high volume of posts from newly registered users that contain spam. They want to implement a moderation system where posts from any user who has been a member for less than 14 days and has made fewer than 5 contributions (posts or comments) are automatically sent to a moderation queue for approval before becoming public. Which features should be configured to meet this requirement? (Select TWO)
True or False: A Lightning Bolt solution can package a custom Theme Layout, but it cannot package the specific digital experience settings found under Administration, such as reputation point values or moderation rules.
A consultant needs to optimize the performance of a high-traffic Experience Cloud site that uses the Customer Service template. The site has a large number of components on the home page and is accessed globally. Analysis shows that initial page load is slow due to network latency for users far from the Salesforce data center. Which single action in Experience Builder settings would provide the most significant improvement for this specific issue?
A healthcare provider is setting up a patient portal using Experience Cloud. For HIPAA compliance, they need to ensure that guest (unauthenticated) users cannot see any member information, including names or profile pictures in Chatter feeds, even on publicly accessible records like general health articles. Which guest user security setting is critical to enable?
Case Study: Apex Apparel Co. Apex Apparel Co. is a fast-growing clothing brand that sells through a network of franchised retail stores. They are launching a new partner portal with Experience Cloud to streamline operations. The portal must support multiple business processes and user types. **User Personas & Requirements:** * **Franchise Owners:** Need to see aggregated sales dashboards for all stores they own. They should have read/write access to their own 'Franchise' custom object record and read-only access to their individual 'Store' records. They manage their own staff. * **Store Managers:** Report to a Franchise Owner. They need read/write access to their specific 'Store' record and related objects like 'Inventory' and 'Staff Time-Off'. They must be able to see all records owned by their staff at that store. * **Store Associates:** Report to a Store Manager. They can only create and edit 'Staff Time-Off' records that they own. **Technical & Security Constraints:** * The organization-wide defaults for 'Store', 'Inventory', and 'Staff Time-Off' are Private. * The company wants to avoid custom code for sharing where possible. * The number of partner roles must be managed efficiently. Which configuration of roles and sharing will meet the requirements for Store Managers?
A consumer goods company wants to use Salesforce Knowledge in their customer self-service site. To improve SEO and user navigation, they want to automatically assign the topic 'Product Manuals' to any Knowledge article published in the 'Manuals and Guides' data category. How should a consultant configure this automation?
A project manager is planning the deployment of a new Experience Cloud site from a sandbox to production. The site was built using the Experience Builder and includes several custom pages, a theme layout, and audience definitions. Which metadata type is essential to include in the change set or deployment package to move the site's structure?
A consultant has used the Audience feature in Experience Builder to create two versions of the home page: one for 'US Customers' and one for 'European Customers'. After publishing, the company reports that European customers are still seeing the default US version. What is a common reason for this misconfiguration?
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