Free Experience Cloud Consultant sample questions

Correct answer: Enable External Account Hierarchies and ensure the partner account roles are set up correctly.

External Account Hierarchies are specifically designed for this use case. When enabled, they create a role hierarchy for external users based on their parent accounts, allowing users in higher roles (or the same role) within the same account hierarchy to access records owned by users below them. This meets the requirement without custom sharing rules or sets, which are less suitable for role-based record access among partners.

Correct answers: The consultant has not added the languages to the Experience Builder settings under Languages.; The Navigation Menu component type in Translation Workbench has not been translated for Spanish.

Even if languages are enabled in the Translation Workbench, they must also be explicitly added to the specific Experience Cloud site's settings in Experience Builder to be active for that site.

Custom text values, such as those in the Navigation Menu, must be translated in the Translation Workbench. The component type would be 'Navigation Menu Item' and each label needs a Spanish translation entry.

Correct answer: CMS Collection

The CMS Collection component is the correct choice for displaying a dynamic, curated list of content from a Salesforce CMS workspace. It allows marketers to create collections of content (e.g., 'Featured Partner Resources') in the CMS, which are then automatically rendered by the component on the site page. This meets the requirement for dynamic updates without administrator intervention.

Correct answer: True

This is true. The 'Execute Registration As' user acts as a system context user to create the new external user, their contact, and potentially their account. This process requires broader permissions than an Experience Cloud user typically has. Therefore, this context user must be an internal user with a full Salesforce license and the necessary permissions to create these records.

Correct answer: Create two Audiences based on user location and use component visibility to show the correct header to each audience.

This is the most efficient and declarative solution. The consultant can create two audiences, one for 'North America' (e.g., User.Country = 'USA' or 'Canada') and one for 'Europe'. Then, they can place both header components on the page and use the component visibility settings in Experience Builder to assign each one to the appropriate audience. This avoids code and the overhead of managing separate sites.

Correct answer: The Content Delivery Network (CDN) for Digital Experiences

Salesforce provides a Content Delivery Network (CDN) specifically for Digital Experiences. Enabling the CDN caches static content like images, CSS, and JavaScript files at geographically distributed edge locations. This significantly speeds up content delivery to users by serving it from a location closer to them, which directly addresses the issue of slow-loading, high-resolution images.

Correct answer: Customer Community, because it is designed for high-volume B2C scenarios and uses a member-based license model.

The Customer Community license is the correct choice. It is specifically intended for large-scale, B2C use cases like knowledge bases and case management. Its member-based licensing model is more cost-effective for millions of users compared to the role-based model of the Customer Community Plus license.

Correct answers: Marking someone's answer as best.; Sharing a post.; Endorsing someone for knowledge on a topic.

This is a standard, configurable action in the reputation points settings.

Sharing a post is a default action that can be assigned points to encourage content dissemination.

Endorsing a user for their expertise on a specific topic is a key gamification feature that can be configured to award points.

Correct answers: A custom theme layout and branding sets.; Custom Lightning components and apps.; Flows that support the site's business processes.

The theme, branding, and layout are core parts of the site's look and feel and are included in the Bolt package.

Any custom components used on the site's pages are packaged with the Bolt solution to ensure functionality.

Flows are a key part of the declarative automation and business logic of a site and are included to ensure the packaged solution works as intended.

Correct answer: Single Sign-On Settings

To enable SAML-based single sign-on where Salesforce is the Service Provider (SP) and a third-party is the Identity Provider (IdP), the consultant must configure 'Single Sign-On Settings' in Setup. This involves creating a new SAML configuration, exchanging metadata with the IdP, and then enabling this SSO option on the Experience Cloud site's login page.