Question 1

How many ITIL4-DSV practice questions are there?

Accepted Answer

145 questions across 1 version, each with the correct answer and an explanation.

Question 2

Are there free ITIL4-DSV sample questions?

Accepted Answer

Yes. 12 sample questions are free; 6 are open to everyone and the rest unlock with a free account.

Question 3

What does full access include?

Accepted Answer

Every ITIL4-DSV question in study, timed and flashcard modes, explanations for each answer, and progress that saves so you can resume.

Question 4

What topics does ITIL4-DSV cover?

Accepted Answer

Understand How Customer Journeys Are Designed (8%), Know How to Target Markets and Stakeholders (10%), Know How to Foster Stakeholder Relationships (16%), Know How to Shape Demand and Define Service Offerings (14%), Know How to Align Expectations and Agree Details of Services (10%), Know How to Onboard and Offboard Customers and Users (14%), Know How to Act Together to Ensure Continual Value Co-Creation (14%), Know How to Realize and Validate Service Value (14%).

Question 5

What is the ITIL 4 Drive Stakeholder Value (DSV) exam?

Accepted Answer

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) exam is one of four specialist modules in the ITIL 4 Managing Professional (MP) stream. It focuses on all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners, covering the conversion of demand into value through IT-enabled services. The exam tests knowledge of the customer journey, stakeholder relationship management, value co-creation, and key ITIL 4 practices such as…

Question 6

How many questions are on the ITIL 4 DSV exam and what is the passing score?

Accepted Answer

The ITIL 4 DSV exam consists of 40 multiple-choice questions with a 90-minute time limit. The passing score is 70%, meaning you need to correctly answer at least 28 out of 40 questions. The exam is closed-book and administered online through PeopleCert's web proctoring service. There is no negative marking.

Question 7

What are the prerequisites for taking the ITIL 4 DSV exam?

Accepted Answer

To take the ITIL 4 DSV exam, you must hold either the ITIL 4 Foundation certificate or the ITIL v3 Foundation certificate. Additionally, you must have completed training through an Accredited Training Organisation (ATO) or an official PeopleCert eLearning course. PeopleCert will not release exam results without proof of training completion. It is also recommended to have 2-3 years of IT service management experience.

Question 8

How does the ITIL 4 DSV module fit into the ITIL 4 Managing Professional certification?

Accepted Answer

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) is one of four modules required to earn the ITIL 4 Managing Professional (MP) designation. The four modules are: Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High-Velocity IT (HVIT), and Direct, Plan and Improve (DPI). You must pass all four exams to achieve the ITIL 4 Managing Professional certification. The recommended sequence is CDS, then DSV, then HVIT, then DPI.

Question 9

What are the seven steps of the customer journey in ITIL 4 DSV?

Accepted Answer

The seven steps of the customer journey in ITIL 4 DSV are: (1) Explore - understand markets and stakeholders, (2) Engage - foster relationships, (3) Offer - shape demand and service offerings, (4) Agree - align expectations and agree services, (5) Onboard - get on board or leave the journey, (6) Co-create - provide and consume services together, and (7) Realize - capture value and improve. These steps form the backbone of the DSV module and describe the complete end-to-end experience between…

Question 10

How much does the ITIL 4 DSV exam cost?

Accepted Answer

The ITIL 4 DSV exam cost varies by purchase option. PeopleCert offers an Exam Prep bundle (exam voucher + eBook + Learning Resource Kit) for approximately 682 GBP, an eLearning bundle for approximately 1,359 GBP, and an eLearning+ bundle with mock exam and free retake for approximately 1,606 GBP. Through third-party training providers, exam vouchers alone typically range from $715-$750 USD. Bundled training packages from providers like Learning Tree or Global Knowledge range from $2,385-$2,785…

Question 11

How long is the ITIL 4 DSV certification valid and how do I renew it?

Accepted Answer

The ITIL 4 DSV certification is valid for 3 years from the date it is earned. To renew, you have three options: (1) retake the exam before the renewal date, (2) collect 60 Continuous Professional Development (CPD) points through a PeopleCert Plus membership (approximately $129/year), or (3) earn further ITIL 4 certifications within the suite before your renewal date. PeopleCert Plus membership is considered the simplest renewal path.

Question 12

What ITIL 4 practices are covered in the DSV exam?

Accepted Answer

The ITIL 4 DSV exam covers eight key ITIL 4 practices: (1) Relationship Management - for fostering stakeholder relationships, (2) Supplier Management - for managing supplier and partner relationships, (3) Business Analysis - for requirement management and service design, (4) Service Level Management - for managing service expectations, (5) Service Catalogue Management - for offering user services, (6) Service Desk - for user engagement, (7) Service Request Management - for enabling service…

Question 13

What is the passing score for ITIL4-DSV?

Accepted Answer

You need 70% to pass ITIL4-DSV.

Question 14

How long is the ITIL4-DSV certification valid?

Accepted Answer

3 years. Recertification: Retake the exam before renewal date; Collect 60 CPD points via PeopleCert Plus membership; Take further certifications within the ITIL 4 suite before renewal date.

ITIL4-DSVITIL 4 Specialist: Drive Stakeholder Value practice test

Full access

Practice ITIL4-DSV in the simulator.

ITIL4-DSV, by the numbers.

Everything about ITIL4-DSV.

Exam information

What ITIL4-DSV covers

How do I earn this certification?

How to study for this exam?

Who should take this exam?

Three ways to practise

Study mode

Timed mode

Flashcards

ITIL4-DSV questions, answered

ITIL4-DSVITIL 4 Specialist: Drive Stakeholder Value practice test

Full access

Practice ITIL4-DSV in the simulator.

ITIL4-DSV, by the numbers.

Everything about ITIL4-DSV.

Exam information

01Exam format90 min · 405

02Registration2

03Validity3 years2

04In our question bankv1 (145)

What ITIL4-DSV covers

01Understand How Customer Journeys Are Designed8%2 topics

1.1Understand the concept of the customer journeyUnderstand the concept of the customer journey5 obj.

1.2Understand the ways of designing and improving customer journeysUnderstand the ways of designing and improving customer journeys5 obj.

Hands-on skills & common mistakesCustomer journey mapping · Confusing customer journey with user journey

02Know How to Target Markets and Stakeholders10%4 topics

03Know How to Foster Stakeholder Relationships16%7 topics

04Know How to Shape Demand and Define Service Offerings14%5 topics

05Know How to Align Expectations and Agree Details of Services10%3 topics

06Know How to Onboard and Offboard Customers and Users14%9 topics

07Know How to Act Together to Ensure Continual Value Co-Creation14%7 topics

08Know How to Realize and Validate Service Value14%7 topics