Free ITILFND v3 sample questions
Real questions from the ITIL V3 Foundation practice bank, with the correct answer and an explanation for each one. No junk, no filler.
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Showing 10 of 20 free sample questions.
Which statement BEST describes the value of service strategy to the business?
Which of the following is NOT defined as part of every process?
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
What do customers NOT have ownership of when receiving value from services?
Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet
Which describes an interface of incident management with service level management?
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
Contracts relating to an outsourced Data Centre would be managed by?
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