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Free ITILFND sample questions

Real questions from the ITIL Foundation practice bank, with the correct answer and an explanation for each one. No junk, no filler.

Try them in the simulator Same questions, with study, timed and flashcard modes.

Showing 10 of 20 free sample questions.

Question 1Choose one

Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes

Question 2Choose one

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

Question 3Choose one

Why is it important for service providers to understand patterns of business activity (PBA)?

Question 4Choose one

Which of the following do Service Metrics measure?

Question 5Choose one

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

Question 6Choose one

Which one of the following activities is NOT part of the Deming Cycle?

Question 7Choose one

Where would you expect incident resolution targets to be documented?

Question 8Choose one

Which term is used to describe the prediction and control of income and expenditure within an organization?

Question 9Choose one

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Question 10Choose one

Which one of the following is the BEST description of a major incident?

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